Integrity, superior service and community involvement are what set Snap-on franchisee Shawn Sinclair apart from his peers. When Jacob Jabbora, the son of one of Sinclair's customers, was diagnosed with cancer, Sinclair took it hard. Jacob was no stranger to Sinclair's Snap-on van and often helped him with inventory during the school year's winter break.
After Jacob's death, Sinclair participated in a charity auction-donating a large selection of Snap-on tools, collectibles and other items-to help his customer John Jabbora, Jacob's father, and the family through the tough time. In return, it was John Jabbora's emotional nomination letter that resulted in Sinclair being honored with Snapon's Customer Choice Award at the 20()7 Snap-on Franchisee Conference in Las Vegas recently.
The Award, which recognizes franchisees for going above and beyond the expected, is based on nominations sent in by Snap-on customers who single out franchisees who have demonstrated exceptional customer service and community involvement.
In addition to sharing Sinclair's generosity with the Jabbora family, the nomination letter also mentioned Sinclair's habit of putting a donation jar on his Snap-on van whenever fellow mechanics or friends were going through a hardship or serious health problem.
In his nomination letter on Sinclair's behalf, Jabbora wrote in part: "In our peaceful valley, everyone knows him and loves him. I don't know what we would do if he would ever retire. I don't think we would ever let him unless he promised to come see us at least twice a month."
"After reviewing hundreds of entries, this was the clear winner," said Jeff Howe, Snap-on's national sales manager at the presentation ceremony. "Shawn's dedication to his customers and community is incomparable and we are proud to honor him with this award. He is a great example of what Snap-on stands for and we value his hard work and integrity."
Copyright Hearst Business Publishing Oct 2007
Provided by ProQuest Information and Learning Company. All rights Reserved
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment